Free Shipping on orders $50+ / Click Here for full details

Shipping, Refund and Warranty Policy

Domestic and Canada Shipping Policy

  • All orders are processed and shipped within 2 business days. Unless stated otherwise on our homepage during peak holiday season.
  • Free Domestic shipping on orders $50 or more
  • Free shipping to Canada on orders $150 or more
  • Mostly UPS, but for small items and PO Boxes USPS.

International Shipping Policy

  • We ship to Canada with UPS and all orders over $150 are free shipping. If you'd prefer USPS please let us know. In most cases they charge 50%-100% more.
  • Contact us for other countries.
  • Our terms of sale for international orders are FOB Destination. This means that you pay all duties or taxes.  

US Refund and Exchange Policy

All John Candor products come with a 30 day hassle-free exchanges and returns. We will provide you with a return shipping label.

  • Contact us within 30 days of your order date. 
  • Product must be in new condition with no signs of wear and tear. 
  • Unfortunately if the product shows sign of wear and tear and we're not able to sell it again, we will not be able to accept it. 
  • Clearance, 50% off or greater discounts/rebates and Final Sale items not eligible
  • If an item you bought at full price is lowered, contact us within 30 calendar days from the order date and we will refund the difference.
  • International orders are not free returns/exchanges


  • All products have a 3 year warranty
  • All products come with a factory defect warranty
  • Normal expected wear and tear is not covered
  • Using the product in a way that it's not intended or designed for is not covered

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Size Guide