Shipping, Refund and Warranty Policy
Domestic and Canada Shipping Policy
- All orders are processed and shipped within 2 business days. Unless stated otherwise on our homepage during peak holiday season.
- Free Domestic shipping on orders $50 or more
- Free shipping to Canada on orders $150 or more
- Mostly UPS, but for small items and PO Boxes USPS.
International Shipping Policy
- We ship to Canada with UPS and all orders over $150 are free shipping. If you'd prefer USPS please let us know. In most cases they charge 50%-100% more.
- Contact us for other countries.
- Our terms of sale for international orders are FOB Destination. This means that you pay all duties or taxes.
US Refund and Exchange Policy
All John Candor products come with a 30 day hassle-free exchanges and returns. We will provide you with a return shipping label.
- Contact us within 30 days of your order date.
- Product must be in new condition with no signs of wear and tear.
- Unfortunately if the product shows sign of wear and tear and we're not able to sell it again, we will not be able to accept it.
- Clearance, 50% off or greater discounts/rebates and Final Sale items not eligible
- If an item you bought at full price is lowered, contact us within 30 calendar days from the order date and we will refund the difference.
- International orders are not free returns/exchanges
Warranty
- All products have a 3 year warranty
- All products come with a factory defect warranty
- Normal expected wear and tear is not covered
- Using the product in a way that it's not intended or designed for is not covered
Please contact us at team@johncandor.com