Free Shipping $40+ / Free US Returns & Exchanges (Click here for full details)

Shipping, Refund, Exchange and Warranty Policy

Domestic and Canada Shipping Policy

  • All orders are processed and shipped within 2 business days. Unless stated otherwise on our homepage during peak holiday season.
  • Free Domestic shipping on orders $50 or more
  • Free shipping to Canada on orders $150 or more
  • Mostly UPS, but for small items and PO Boxes USPS.

International Shipping Policy

  • We ship to Canada with UPS and all orders over $150 are free shipping. If you'd prefer USPS please let us know.
  • Please contact us for other countries.
  • Our terms of sale for international orders are FOB Destination. This means that you pay all duties or taxes.  

US Refund and Exchange Policy

All John Candor products come with a 30 day free exchanges and returns (Exceptions listed below). We will email you a shipping label one time.

  • Item(s) are available for return/exchange once they have shipped for a full 30 calendar days starting on the delivery date per the tracking number.

  • For a full refund - product must be in new condition with no signs of wear and tear, no new creases in the leather, tags still attached and product box still new. A restocking fee ($5-$15) will be deducted from the refund if the product can be resold but entire package is not returned in new condition.

  • Exchanges - product must be in new condition with no signs of wear and tear, no new creases in the leather, tags still attached and product box still new.

  • Faster shipping costs selected by the customer aren't refundable

  • Exceptions - Clearance, 50% off or greater discounts/rebates and Final Sale items are not eligible for return, exchange or price adjustments.

  • International orders will incur shipping charges on returns and exchanges.

  • Products created for collaborations or special events cannot be returned for store credit.

  • Our returns take up to 10 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

  • Refunds will be issued to the original form of payment

  • If an item you bought at full price is lowered within 30 calendar days of your purchase date, contact us and we will refund the difference.

    Warranty

    • All products have a 3 year warranty
    • All products come with a factory defect warranty
    • Normal expected wear and tear is not covered
    • Using the product in a way that is not intended or designed for is not covered

    Please contact us at team at johncandor.com or use our Contact Us page.

    Size Guide