Shipping, Refund, Exchange and Warranty Policy
Domestic and Canada Shipping Policy
- All orders are processed and shipped within 2 business days. Unless stated otherwise on our homepage during peak holiday season.
- Free Domestic shipping on orders $50 or more
- Free shipping to Canada on orders $150 or more
- Mostly UPS, but for small items and PO Boxes USPS.
International Shipping Policy
- We ship to Canada with UPS and all orders over $150 are free shipping. If you'd prefer USPS please let us know.
- Please contact us for other countries.
- Our terms of sale for international orders are FOB Destination. This means that you pay all duties or taxes.
US Refund and Exchange Policy
All John Candor products come with a 30 calendar day hassle-free exchanges and returns. We will provide you with a return shipping label.
- Item(s) are available for return once they have shipped for a full 30 calendar days starting on the delivery date per tracking number.
- Returns - A full refund, excluding shipping charges, will be issued on all merchandise to the original form of payment. Items that are beyond 30 calendar days from that date will no longer be available for return.
- Exchanges - Items purchased at 21% off or greater will be charged a shipping fee for the exchange.
- Product must be in new condition with no signs of wear and tear or new creases in the leather.
- Clearance, 50% off or greater discounts/rebates and Final Sale items are not eligible for return, exchange or price adjustments.
- International orders will incur a shipping charge on returns and exchanges.
Products created for collaborations or special events cannot be returned for store credit.
Our returns take up to 10 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.
- If an item you bought at full price is lowered within 30 calendar days of your purchase date, contact us and we will refund the difference.
- All products have a 3 year warranty
- All products come with a factory defect warranty
- Normal expected wear and tear is not covered
- Using the product in a way that is not intended or designed for is not covered
Please contact us at team at johncandor.com or use our Contact Us page.