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Frequently Asked Questions

What Sort of leather do you guys use for shoes?

Every shoe is exquisitely handcrafted out of full grain and top grain leathers that have been beautifully cured and tanned over a 30-day period. Full grain means the whole and natural grain of each hide is used and still visible after the curing process. Top grain means the natural grains in the hide have been buffed out to create a smooth surface but the integrity and durability of the grain is still maintained.

How durable are the outsole? How long will the outsole last before I need to buy a new pair?

Outsole durability definitely varies with each user and how well (or not) they care for their shoes. We’ve been testing the outsoles since 2018 and our focus group participants were instructed to wear them out as much as possible with heavier than normal usage. To date (2021) the outsoles have held up great and show regular—but expected—wear and tear. If they get dirty or scuffed, you can clean them using a mild hand or dish soap (i.e. Dawn) in a water solution. Simply mix the solution in a bowl or spray bottle, moisturize a dedicated cloth or rag (not the same one used to for the leather portion of the shoes) and brush it over the soles borders and bottoms. You can also have a separate rag and bottle of water to "rinse" if needed.

Can I use mink oil to protect the shoes? If not what do you suggest?

There are several quality care and maintenance products available on the market and most leather enthusiasts tend to have their own personal preference. If you prefer Mink oil that should work just fine but just bear in mind that many mink-oil-based products also contain silicone, which serves as an effective waterproofing agent because it blocks up the pores of the leather—but this action prevents the leather from breathing, which leaves it susceptible to moisture buildup and faster decay.

We generally prefer to use leather creams and lotions containing lanolin—as we have found it be particularly effective at cleaning and conditioning leather products. Nevertheless, as is the case with any leather creamer, oil or moisturizer, we strongly suggest patch testing it first and letting it sit for 24 hours in case it alters the appearance of the leather in your shoes.

Will it be possible to insert my own orthotic insole?

Our orthotic inserts are completely removable and can easily be swapped for one of your own preference and liking.

Can John Candor insoles be used with other shoes?

Yes, they can be inserted into any other footwear. The edge won't line up perfectly, but I think they'll be close enough. You can always trim them too. I currently have an extra pair of our orthotic inserts that I've been using since Feb, 2020 for all of my non-John Candor shoes.

Where are your products made?

Our leather goods are handcrafted in Medellin, Colombia by 3rd Gen Artisans, and all raw materials sourced from Colombia too.

My country is not listed for shipping. What options do you suggest?

If you live in a country we have not listed, please contact us. For our Kickstarter we shipped to 26 countries directly from Colombia and we will be glad to look into this option for you.

Can you do mismates?

Yes, please contact us and we'll let you know our available options and cost.

Who will you use for domestic shipping?

We ship mostly with UPS and this is our preferred option. Sometimes we have to use USPS and all PO Boxes will be USPS.

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